Za pierwszym razem była wymiana płyty (jak w większości z pierwszej serii).
Wtedy naprawa trwała nie cały miesiąc - zabrakło 3 dni.
Za drugim razem padła również płyta główna podczas flaszowania.
Naprawa trwała od. 8 maja do 14 czerwca, czyli prawie 1,5 miesiąca.
Oczywiście uzyskanie jakiejkolwiek informacji było niemożliwe, poza tym że czekają na części.
Tutaj mój mail do Acera w oryginale:
Dear Sirs,
On 1st March 2006 I bought your product a palmtop Acer n311. This device
was ok only till 9th March 2006, then it was suspended. After a hard
reset the palmtop started but the system restart stopped on the BIOS
start screen (white background with blue PDA logo).
The PDA was sent to the service and after 3 weeks I got it back. The
main board was replaced.
My joy lasted very short, too short I must say, because on 8th May 2006
the palmtop did not operate again, so I sent it back to the service.
Though already more than 6 weeks pasted I have no answer whether it will
be repaired, a new device will be offered or who knows what will be
done? I do not want to go into details but if you want any specific
information I am ready to give them.
Summing up, one conclusion can be drawn. YOUR PRODUCT IS NOT RELIABLE if
it breaks so fast and the repair, that normally takes 14 days in case of
your firm it cannot be done even within 1,5 month.
Unfortunately, for you of course, I am not the only one user that shares
my opinion. I feel disappointed both with your product and the offered
service.
Hoping to hear from you, may be in a shorter than 1 month time I expect
an explanation and satisfaction. May be a client like me that buys a
product that costs less than 50 000EUR annually is not so important for
you, nevertheless your service shows your real image.
Yours faithfully,